Jeffrey Gangemi interviewed me for this article in the Cornell Enterprise, Summer 2017. “I’ve seen a lot of improvements in technology, with CT scanners, MRI, and imaging technology, how we’re treating cancer, chemotherapy, etc. But the basic delivery of healthcare hasn’t changed much in the last 50 years”.
“By using models popularized by the tech industry, health services can shift from hospitals and clinics to homes and smartphones. They can also better integrate holistic and behavioral health into medical care while providing services that are easier to use and more affordable. All of these can fuel innovation while helping decrease burnout among health providers, an endemic problem”. [Link to article, See page 34]
Health care organizations are innovating to better meet consumer expectations. Many of our growing senior population have complex, chronic conditions. They want to stay in their homes and avoid going into the hospital. We are using telehealth and remote patient monitoring to support seniors in their homes.
On the other hand, millennials have Amazon expectations for online access, fast service, competitive pricing, and consumer ratings. Many millennials have selected high deductible health plans. They know they will have to pay out-of-pocket for significant health services. When they receive a large bill for health services, millennials become very upset. (See my post on “Why Millennials Will Transform Healthcare”)
The role of hospitals is changing. We are shifting more health services to homes and smart phones and better meeting the needs of seniors and millennials.